Answering Your Property Management Questions

  • 1. How Do I pay My Rent?

    a. Mail or drop off at our Office.  We have a night drop for after-hours service.  

    b. Tenants can Pay online through your tenant portal.

    c. We accept all forms of payment. 

  • 2. How do I submit a Maintenance request?

    a. Info@advantagePMNC.com

    b. Use your portal, email, or stop/call our office at 336-475-0500

  • 3. How do I activate my resident portal?

    a. We will send you an activation portal enabling you to create a login and password.  

  • 4. What are the costs of paying rent online?

    a. Zero costs for an E-Check 

    b. 3.49% of the rental amount for a Credit Card payment 

    c. $9.99 for a Debit Card 

  • 5. Where is your Office located?

    a. 608 Randolph Street, Thomasville NC 27360 / web site - AdvantagePMNC.com

  • 6. Where do I call for after-hours Emergencies?

    a. Our after-hours phone number is 336-860-8087; please reserve this number for extreme emergencies, or charges may apply.  

  • 7. I am locked out of my apartment.

    a. Being locked out of your apartment is not considered an extreme emergency; during normal business hours, we can provide the key to you. If this is after hours, please call a qualified locksmith. 

  • 8. Does it cost money to view a property?

    a. It doesn’t cost any money to view. Property, however, we do require a copy if your picture ID and a $20.00 refundable deposit.  

  • 9. What is required for a Rental Application?

    a. Copy of your driver’s license or other picture ID 

    b. 1 month of paystubs 

    c. Social Security Card or I-10 Card 

    d. $50.00 Application Fee 

  • 10. How long does it take to process a rental application?

    a. It normally takes us 3- 5 business days to process a rental application, and we will call you whether approved or not.  

Can’t find what you’re looking for? Simply call our friendly staff on 336-475-0500